ROAM Apparel — Refund & Returns Policy

Last updated: 24 August 2026

At ROAM Apparel, we want you to love your order. If something isn’t quite right, we’re happy to help where our returns policy applies.

1. Change-of-Mind Returns

If you change your mind about your purchase, ROAM Apparel accepts returns within 30 days of receiving your order, provided that:

• The item is unworn and unused.
• The item is in its original condition.
• All original tags and labels are attached.
• The item has not been washed, altered, damaged, stained or otherwise used.
• The item is returned in suitable packaging.

Customers are responsible for the cost of returning an item for a change-of-mind return.

Once we receive and inspect your return, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

2. Sale Items

Sale items are eligible for returns under our standard change-of-mind return policy unless otherwise clearly stated on the product page at the time of purchase.

Nothing in this policy limits your rights under the Australian Consumer Law. If a sale item is faulty or does not meet the consumer guarantees, you may still be entitled to a remedy.

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.

Please email [INSERT CUSTOMER SERVICE EMAIL] with:

• Your order number
• A description of the issue
• Clear photographs of the item and the fault, if applicable

ROAM Apparel may assess the item to determine the appropriate remedy.

Depending on the circumstances, we may provide a repair, replacement or refund in accordance with your rights under the Australian Consumer Law. For products with a major failure, customers may have the right to choose between a refund or replacement.

If an item is confirmed to have a fault covered by the Australian Consumer Law, ROAM Apparel will cover reasonable return shipping costs where required.

4. Items That Cannot Be Returned for Change of Mind

Change-of-mind returns are not accepted for items that have been:

• Worn or used
• Washed
• Altered
• Damaged after delivery
• Stained, marked or soiled
• Returned without original tags where tags are required for the return
• Purchased and personalised or customised, where applicable

These exclusions do not affect your rights under the Australian Consumer Law.

5. Refunds

Once your return has been received and approved, we will process your refund to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns.

Where a refund is required under the Australian Consumer Law, ROAM Apparel will provide the appropriate remedy in accordance with those rights.

6. Exchanges

If you would like to exchange an item for a different size or colour, please contact us at [INSERT CUSTOMER SERVICE EMAIL].

Exchanges are subject to stock availability. If your preferred item is unavailable, we may offer a refund or another suitable option.

7. How to Start a Return

To request a return, contact:

Email: [INSERT CUSTOMER SERVICE EMAIL]

Please include your order number, the item(s) you wish to return, and the reason for your return.

We will provide you with the relevant return instructions.

Please do not send an item back without first contacting ROAM Apparel, as this may delay the processing of your return.

8. Australian Consumer Law

Our returns policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer guarantees are automatic and cannot be removed by a store's refund or returns policy.

9. Contact Us

If you have any questions about a return or refund, please contact:

ROAM Apparel
Email: [INSERT CUSTOMER SERVICE EMAIL]
Website: [INSERT WEBSITE]

We’re always happy to help.