Customer Care

We offer both standard and express shipping, depending on how quickly you want your order to arrive. You'll see all available options and costs at checkout.

Yep. We offer free shipping when you spend over a certain amount. The details are always available in our Shipping Policy.

Right now, we deliver Australia-wide. If that changes, you'll be the first to know.

Of course. Once your order is on the move, we'll send you a tracking link so you can keep an eye on it all the way to your door.

Not at the moment. Roam is online only, which means we're able to focus on delivering great products directly to you.

No stress. If your order isn't quite right, you can return or exchange it according to our Returns Policy.

If your order hasn't been packed and sent yet, we'll do our best to help. Get in touch as soon as possible and we'll see what we can do.